Frequently Asked Questions
The minimum age to rent a vehicle is 19 years old.
Yes, for drivers between 19 and 22 years old, inclusive. There is a 40€ fee per rental.
At least 1 year of driving experience, with frequent driving, is required to rent a car.
Vehicles can only be rented to people up to 75 years old.
To rent a car, you need: identification documents, passport, and a driving license.
To rent a motorcycle, you need: identification documents, passport, and a car driving license for motorcycles up to 125cc and a motorcycle license for motorcycles over 125cc.
The minimum rental period is 24 hours, 1 day, during low season, and 48 hours, 2 days, during high season.
The high seasons are:
Easter – The week before Easter, the week of Easter, and the week after Easter.
Summer – From July 1st to September 30th.
Christmas – From December 25th to January 5th.
You can add up to 3 additional drivers to your reservation, each with an additional charge of 15€ per driver, one time only.
For vehicles from Group 0 to Group F, no credit card is required. Any of these categories can be rented without a deposit, down payment, or credit card, provided that the SCDW coverage is selected.
A deposit may be required from Group G onwards and is mandatory for motorcycle and luxury car rentals.
When making the reservation, you need to enter your email, and the reservation will be pending validation. Once our team confirms availability, you will receive a confirmation email within 24 hours. If you don’t receive it, please contact us at +351 291 220 721.
All groups include the following in the price:
Unlimited kilometers;
CDW – Collision damage waiver;
PAI – Personal accident insurance;
TW – Theft protection;
VAT (current rate).
Yes, you can. The higher amount of the deposit for the rented group will be required in case of negligence or irresponsibility of the customer. Examples include an accident due to alcohol, breaking the law, damaging a tire by continuing to drive on a flat tire, scraping the car on a wall, etc.
The payment is made when the vehicle is rented and can be paid by debit card, credit card, cash, or bank transfer, sending the proof to the email
Partial refunds are only made with a medical certificate, otherwise, no refunds are provided.
No, but in case of delay, it is recommended to inform us.
No fees are charged in case of cancellation.
Delivery and return can be done at hotels, our offices, private homes for an additional fee, and also at the airport, also for an additional fee.
At the end of the arrivals area, a colleague will be waiting for you with the name on your reservation displayed on an A4 sign.
At the hotel reception at the time of the reservation.
No, there is no mileage limit. Miles are unlimited.
At the time of vehicle pickup, the fuel level is confirmed, and you are asked to return the vehicle with the same fuel level it had when you received it.
After the vehicles are collected, they are checked, cleaned, and prepared for the next rental. If personal items are found, they will be left at the hotel reception if you are staying there, or we will contact you if you are elsewhere.
All options are available at a cost of 6€ per day. If you want this extra, it must be indicated at the time of reservation.
No, but a GPS can be rented for 10€ per day.